Florist Tolworth: Terms for Online Flower Orders & Delivery

Florist Tolworth Online Flower Delivery Terms & Conditions

Introduction

Welcome to the Terms & Conditions governing your use of the online flower delivery services provided by Florist Tolworth (“we”, “us”, or “our”). By placing an order through our website for flower delivery in Tolworth and the surrounding areas, you agree to these terms, which are designed to ensure a clear, secure, and fair shopping experience for all our customers. Please read these terms carefully before completing your purchase.

Eligibility and Application of Terms

These Terms & Conditions apply to all customers who submit orders for online flower delivery to Tolworth and its neighbouring districts. By ordering through our website, you confirm that you are at least 18 years of age and fully able to enter into and comply with these terms. These terms take precedence over any other representations made by Florist Tolworth, unless explicitly agreed in writing.

Order Process

Customers can browse our selection of bouquets, arrangements, and floral gifts via our website. When you wish to order, simply add your chosen items to the online basket, proceed to checkout, and provide the requested information—including contact details, delivery address, preferred delivery date and a personal message, if desired.

Ordering is subject to the following conditions:

All product images are for illustrative purposes. Actual arrangements may vary due to seasonal availability and fresh stock.
Your order is an offer to purchase, which we may accept or refuse at our discretion. You will receive an order confirmation by email once your payment is processed and your order accepted.
Please ensure all delivery information is accurate, including recipient name, complete address, and contact number. We cannot be held responsible for failed deliveries due to incorrect or incomplete information.
Orders can be placed for same-day or future delivery, depending on availability and order cut-off times displayed on our website.

Payments

All prices quoted are in pounds sterling (GBP) and inclusive of VAT unless stated otherwise. Payment must be made in full at the time of order using the approved payment methods displayed at checkout. We accept a range of secure payment methods for your convenience.

Upon successful payment, you will receive both an on-screen and email confirmation. We reserve the right to change prices, offers, and delivery charges at our discretion, though such changes will never affect orders already accepted and confirmed.

Delivery Policy

We offer flower delivery services across Tolworth and the surrounding areas as listed on our website. Deliveries are made on the requested dates whenever possible; however, specified delivery times cannot be guaranteed, particularly during peak periods (e.g., Valentine’s Day, Mother’s Day).

If the recipient is unavailable at the delivery address, we may:

Leave the flowers in a safe or designated place,
Leave with a neighbour (if permitted), or
Attempt to contact the recipient to arrange redelivery or collection.

If none of these options are successful, a calling card will be left with instructions on how to arrange collection or redelivery. It is the customer’s responsibility to notify the recipient of an expected delivery.

Surcharges may apply to certain delivery areas or same-day/rushed delivery services; these will be clearly indicated at checkout. We are not liable for delays caused by factors outside our reasonable control, such as severe weather, supply chain disruptions, or unforeseen road closures.

Product Substitution

Due to market availability and the perishable nature of flowers, it may occasionally be necessary to substitute some materials or products. We guarantee that any substitutions will be of equal or greater value and as close as possible in style and quality to the item displayed and ordered.

Cancellations and Amendments

Should you wish to cancel or amend your order, please contact us as soon as possible via the methods indicated on our website. The following terms apply:

Cancellations or amendments can be made up to 24 hours before the scheduled delivery date for local deliveries to Tolworth and the immediately surrounding areas. For peak dates (e.g., Valentine’s Day, Mother’s Day), at least 48 hours’ notice may be required.
If production or dispatch has already commenced, cancellations or changes may not be possible, or may incur a charge to cover costs already incurred.
If you request an amendment, we will do our best to accommodate changes, but cannot guarantee that your request can always be fulfilled.

Refunds, where applicable, will be made using the original method of payment. Refund processing time may take up to 7 business days, depending on your card provider.

Returns and Complaints

Due to the perishable nature of fresh flowers, returns are generally not accepted unless products are found to be faulty, damaged, or not as ordered. In the unlikely event that you are dissatisfied:

Please notify us within 24 hours of delivery, providing details and (where applicable) photographs of the issue.
We reserve the right to request the return of goods for inspection. Where a problem is verified, we will offer a suitable remedy, which may include a replacement, partial refund, or full refund, depending on the circumstances.

Your statutory rights regarding faulty or misdescribed goods remain unaffected.

Customer Responsibilities

It is the customer’s responsibility to:

Provide accurate and complete delivery instructions;
Ensure the recipient is available to accept delivery (unless prior instructions for leaving the flowers have been given);
Notify the recipient of the expected delivery;
Supply valid contact details in case we need to reach you or the recipient;
Review your order confirmation and inform us promptly of any errors.

Florist Tolworth is not responsible for failed deliveries caused by incorrect customer information.

Liability

We strive to provide the highest standard of products and services. However, our liability is limited as follows:

To the maximum extent permitted by law, Florist Tolworth shall not be liable for any loss of profits, goodwill, business opportunity, or any indirect, special, or consequential losses arising from your use of our service or delays in delivery.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or any other liability which cannot be excluded or limited under English law.
Liability for any defective product is limited to the purchase price paid for that product.

Data Protection and Privacy

Your privacy is important to us. All personal information provided in connection with your order will be treated in accordance with applicable UK data protection laws. Please refer to our separate Privacy Policy for further information on how your information is used and protected.

Intellectual Property

All content on our website, including but not limited to product descriptions, photographs, and designs, are the property of Florist Tolworth or its licensors. Content is protected by copyright, trademark, and other intellectual property rights. You may not copy, reproduce, or exploit our content without prior written consent.

Force Majeure

We are not liable for any delay or failure to perform our obligations under these terms if such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, governmental actions, strikes, fire, floods, pandemics, or disruption of transport networks.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the English courts.

Severability and Waiver

If any part of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in force. Failure by Florist Tolworth to enforce any provision shall not be deemed a waiver of our right to enforce it later.

Amendments

Florist Tolworth reserves the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be available on our website. Continued use of our services will signify your acceptance of any revised terms.

Contact & Further Information

If you have questions or require clarification about these Terms & Conditions, please refer to our website’s contact page for support. We are always happy to help resolve any concerns relating to your online flower delivery order, ensuring satisfaction for every customer in Tolworth and the surrounding areas.

These terms were last updated in June 2024 and apply to all online flower delivery customers based in Tolworth and its neighbouring areas.